Questions people ask
General
Do you ship orders?
Yes — message us and we'll arrange delivery, or pick up in store.
Can I check if something's in stock?
Of course — send us a message with what you're after and we'll confirm availability.
What are your opening hours?
Our current hours are on this page — drop by or message us anytime.
Shop
Do you deliver?
Yes, we deliver. Get in touch if you want to check delivery to your address before ordering.
What payment methods do you accept?
Credit cards, debit cards and contactless payment are all accepted.
Can I change or cancel my order?
Yes — contact us as soon as you can. Our customer service is quick to help, even if you've changed your mind.
Is Biomazing an online-only store?
Yes, Biomazing is an online shop. You order through the site and we deliver to you.
Are the products natural?
Yes, Biomazing specialises in natural cosmetics, strictly checked before they're offered for sale.
Do you sell hard-to-find brands?
Yes — part of what Biomazing does is bring in rare natural cosmetics that are hard to find elsewhere.
How long does delivery take?
Get in touch with your address and we'll confirm delivery timing for you.
Can I return a product?
Contact customer service about your order — they respond quickly and are happy to help.
About
How are the products chosen?
Every product is strictly checked before it's listed, and many are rare natural cosmetics not widely found elsewhere in Switzerland.
Find us
Who do I talk to if I have a question about a product?
Anna and the team answer directly — customers say the service is quick and personal.
Is there a physical store I can visit?
Biomazing operates online, so orders are placed and delivered rather than picked up in person.
How do I get in touch?
Use the contact form on this site, or message us directly — we reply quickly.